IT Helpdesk Support Specialist

Job Description

** Must be willing to Relocate to Ludhiana, Punjab**

DP Tech Group has an immediate opening for a Senior IT Support Specialist in Ludhiana, Punjab office. We are looking for an experienced support technician to provide day to day end-user support for our clients. The support is typically provided by phone or remote desktop sharing. We are looking for a customer focused IT professional, you must enjoy working with technology and truly enjoy helping users with their technology issues.

** You Must have US based VOICE PROCESS experience **
** You Must be Willing to work from our Ludhiana, Punjab office **

We are looking for a team player and a self-starter, someone who will take charge of a project from start to end. The end goal is to delight our customers and for that you must go above and beyond to ensure a positive support experience.

Position Requirements:

• You must have a minimum of 5 years of experience IT help desk / Desktop Support role.
• You must have 2+ years of US Voice support experience
• Ability to work night shift (7pm – 4am)
• A focus on providing exceptional customer service for every support request.
• Excellent multi-tasking skills to support multiple clients at the same time.
• A quick learner, self-motivated, have a passion for learning and technology.
• Flexibility with working after hours and weekend when required.

Duties and Responsibilities:

• Solid experience with Windows 7, 8 and 10.
• Excellent Troubleshooting experience
• Create user Accounts and Profiles
• Microsoft Office Suite (2010, 2013, 2016)
• Microsoft Outlook Configuration (ActiveSync, POP, IMAP)
• Microsoft Office 365 Administration
• Windows Server 2008 – 2016
• Active Directory User Management
• Joining workstations to Domain
• Anti-Virus / Anti-Malware Installation (Webroot, Malwarebytes, etc.)
• LogMeIn / ConnectWise / Remote Desktop / for remote support
• Install and Configure VPN Client
• Install and configure various business applications
• Installing and configuring network printers
• Create and Update documentation for support procedures and client networks.
• Asset and Inventory Management

Qualifications and Skills:

• Excellent communication skills (oral and written – English)
• Minimum 2 years of US based Voice Process experience
• Minimum 5 years of IT Support experience
• Must be willing to work night shift
• Must be willing to work out of Ludhiana Office.
• A+, MCP and other certifications a plus

Job Type: Full-time

Pay: ₹400,000.00 – ₹600,000.00 per year

Schedule:

• Monday to Friday
• Morning shift
• Night shift
• Rotational shift

Experience:

IT Support: 4 years (Required)

US Voice Process: 2 years (Required)

Location: Chandigarh, Chandigarh (Preferred)

Language: English (Required)

Industry: IT Operations & Helpdesk