Key Account Manager

Job Responsibilities:

Drive Customer Success Outcomes
Increase renewal rates and reduce churn
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference-ability
Optimize Customer Lifecycle
Identify opportunities for continuous improvement
Learn from best practices in industry
Take Decisions on contentious issues during customer journey
Manage Customer Success Activities
Customer Support Management
Customer Success Management
Renewals
Billing and Collections (along with finance)
Advocating for Cross Sell and Upsell
Inspire Customer Success Across Company
Create company-wide culture of Customer Success
Align with Marketing around marketing to existing clients
Align with Product around driving product roadmap
Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
Create company-wide customer feedback loop
Align with Finance around measurement and forecasting
Align with Executive Team around key metrics and objectives

Requirements:

2+ years experience in B2B organizations
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Relevant Bachelor’s degree; preference for computer science or related degrees
Need – good excel skills. Want – good ppt skills

Job Type: Full-time

Salary: ₹800,000.00 – ₹1,200,000.00 per year

Work Experience: 2 years (Preferred)

Education: Bachelor’s (Preferred)

Job Duties:

Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
Implement strategies for retaining customers requesting to terminate or downgrade their account